Updated on 17/05/2024
The present conditions of sale are concluded on the one hand between the company VALLOIRE AGENCE, Société en Nom Collectif with a capital of 10,000 euros whose registered office is in VALLOIRE (73450) – Route du Télégraphe- Lieudit Les Charbonnière, registered in the Trade and Companies Register of CHAMBERY under number 844 659 052 RCS CHAMBERY and in the Travel and Stay Operators Register under number IM073190020, represented by its current manager, Mr Paul André MAGNIN, hereinafter referred to as “CHALETS MAGNIN”
and
on the other hand, by any natural or legal person wishing to make a purchase via the website of “CHALETS MAGNIN – www.locationvalire.ski” online, by telephone, through an intermediary or partner, hereinafter referred to as “the buyer.
Purpose :
These terms of sale are intended to define the contractual relations between CHALETS MAGNIN and the buyer and the conditions applicable to any purchase made through the merchant site of CHALETS MAGNIN, whether the buyer is a professional or private individual.
The acquisition of a good or service through this site implies acceptance without reservation by the buyer of these conditions of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by CHALETS MAGNIN. CHALETS MAGNIN reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.
Please read them carefully before making a reservation.
Définitions
The rate includes :
The price excludes (non-exhaustive list, refer to the description of the accommodation, to be paid on site :
Support : Any material, any media, any commercial means showing our rental offers
Partner :Any real estate professional, travel agencies or tour operators in charge of our property portfolio.
Advance information :
Prior to the conclusion of the booking contract, you will find on the internet all information about prices, dates and the constituent elements of the stay such as:
Housing situation, comfort level, main characteristics according to the CHALETS MAGNIN criteria and possible uses of the country, amount or percentage and payment schedule, cancellation conditions.
The apartments offered are entered according to information collected several months before, changes may be made before your reservation, updated as and when in our computer system. The description and the invoice/booking confirmation are therefore the only contractual elements of your reservation. The data mentioned on the internet in the price lists are valid at the date of your booking and replace previous publications.
The products and services offered are those listed on the CHALETS MAGNIN website.
These products and services are offered within the limits of available stocks.
Each product is accompanied by a description of the product and photos prepared by CHALETS MAGNIN.
Our photographs are as faithful as possible but can not ensure a perfect similarity with the product offered, especially in terms of colors.
Reservations can be made with our services in writing, by phone, by internet or through an organization having a collaboration agreement with CHALETS MAGNIN.
A booking confirmation is sent to you by email or is sent to the intermediary organization with which you made your reservation. This confirmation includes the details of your reservation, the description of the accommodation and these conditions of sale. In the case of a booking through an intermediary, the description must be communicated to you immediately by the latter. It is also this intermediary company that will charge you for the stay, except for the options that you remain indebted to us on your arrival. In addition, in this specific case, the applicable general conditions of sale will then be those of the intermediary.
CHALETS MAGNIN reserves the right to modify or cancel a reservation, without any liability or penalty, if an error or mission leads to a result (price, description, location) manifestly unreasonable.
A deposit calculated on the total amount of the stay, plus any other optional costs you have subscribed (insurance, external service, etc.) may be required when ordering. The application of a deposit and its amount remains at the discretion of CHALETS MAGNIN and will be indicated in the sales tunnel before the payment of the order.
The contract will be considered concluded upon receipt of the full deposit paid by credit card (Carte bleue, Visa or Mastercard). You can also pay the deposit by cheque, holiday check or bank transfer. In the absence of payment of this deposit within 5 days from the request for payment of the latter, CHALETS MAGNIN reserves the right to cancel the reservation and will resume the free disposal of the reserved rental.
In the case of a reservation made less than 30 days before the start date of the stay, the entire amount of the stay is due on the day of the reservation. In the absence of payment of the balance or full for late bookings, CHALETS MAGNIN may consider itself released from any commitment. CHALETS MAGNIN reserves the right to retain all payments previously collected in the case of a cancellation following a non-payment of balance and to cancel a file not settled on time.
The stay voucher (voucher) will be sent to you by email by CHALETS MAGNIN or by an organization with a collaboration agreement with CHALETS MAGNIN after receipt of the total payment for the service and before the start of the stay. It includes all the information necessary to access your accommodation and must be presented to the person responsible for receiving you.
No special request made to the booking office shall engage the responsibility of CHALETS MAGNIN for its realization unless CHALETS MAGNIN has expressly confirmed it in writing.
In the case of payments made by credit card; they will be carried out through the secure e-system.transactions, the Crédit Agricole secure payment solution on the Internet so that the information transmitted is encrypted by a software and no third party can see it during transport over the network.
The prices shown on the media consulted are prices in euros, including taxes. CHALETS MAGNIN reserves the right to change its prices any time, however it is understood that the price indicated will be the only applicable at the time of booking.
The indicated prices do not include the costs of registration, insurance, transport and transportation to the place of stay and various options (packages, complementary activities, etc…) except in case of specific mention posted on the site.
The published prices for holiday accommodation are per week or for the duration of the stay. Not all properties listed in the same category are necessarily similar, not all of them are covered by special offers. The number of people allowed per dwelling is understood as maximum capacity: adults and children included.
Is considered as a child any person over 2 years on the date of stay, under 10 years.
Regarding rentals with relaxation area (private or collective), access to the infrastructures is strictly prohibited to minors not accompanied by an adult and is subject to internal rules and planning.
For rentals equipped with bunk beds, the sleeping height is not suitable for children under 6 years.
When your stay is divided into two different price periods, it is the day of arrival that is considered as the first day of vacation and the calculation is made in proportion to the nights on each price period. Energy and water costs are generally included in the prices, unless otherwise stated in the description.
The same is true for proposed cancellation insurance that is optional.
The descriptions of the rentals as well as the calculation of the prices are meticulously elaborated. However, changes may occur. The updated data will be mentioned on your confirmation/invoice. Your payment implies acceptance of the terms of the contract and the changes with respect to the site. However, the same case may arise after the conclusion of the contract. Although this is unlikely, it cannot be totally ruled out. If it is a significant change on an essential point of your contract (for example, unavailability of housing due to urgent work, significant price increase…), you have the right to request termination without charge within 5 days of our confirmation. You will then receive a refund of the amounts already paid. For the only cases where the indicated prices would be increased due to the introduction of new taxes, fees or a change in exchange rates, and provided that the change occurs no later than 22 days before the start of the stay and after the conclusion of the contract, they may not be contested. However, if the increase is more than 10%, you can request the application of the rule mentioned in the previous paragraph.
Arrival will be according to the times set by the partner, departures before 10am, the days indicated on your stay voucher (voucher).
If you are unable to meet these times or the expected arrival date, you must make an arrangement with the person responsible for reception whose contact details appear on the residence permit. CHALETS MAGNIN can be brought charge any hour of delay when handing over and/or returning the keys.
If you can not take possession of your rental on the days and hours scheduled and this due to difficulties in transport, strikes… or for personal reasons, the entire price of the stay remains due. The same applies to any shortened stay. If you wish to extend your stay, you must make the request at the office that registered your reservation or at one of our local partner offices so that this possibility is verified.
Except in the cases of termination provided for in article 7 below, all amounts charged remain due if you do not take possession of the rental for any reason whatsoever.
For each reservation, CHALETS MAGNIN will charge a lump sum for :
Payable on site :
Certain surcharges indicated on the confirmation invoice.
The photos of the residences presented on the media consulted are general views not contractual.
The data relating to local infrastructures (means of transport, shops, restaurants, …) mentioned on our site and included in the confirmation of reservations are provided by third parties.
Changes may occur without our knowledge; the responsibility of CHALETS MAGNIN cannot therefore be called into question. The same applies to all services that are subject to external constraints (water, gas and electricity supply for example), to regulations which may be amended at any time by decision of the authorities concerned and for weather conditions.
It is your responsibility to inform yourself in advance about the environment and the geographical characteristics (altitude, escarpment…), climate or economic of the place of your holidays.
Any modification of a file, if it can be carried out, may incur a change fee of 50 € regardless of the time at which it occurs.
The modification of a file will be subject to the prior agreement of CHALETS MAGNIN.
From 43 days before the start date of your stay, any change at your initiative may be considered as a cancellation, resulting in a cancellation fee according to the schedule defined in article 6 below, followed by a new booking.
For any cancellation, the application fee and the amount of insurance will be retained. In addition, a cancellation fee will be retained depending on the time between the date of cancellation and the beginning of stay according to the scale below :
* percentage (%) of cancellation fees calculated on the total amount of the reservation (excluding insurance).
In all cases, the cancellation must be communicated to us by telephone and confirmed in writing (mail or email), it is the date of writing that will be taken into account. If the cancellation occurs during a public holiday, the period shall begin on the first business day following holiday. We advise you to take out cancellation insurance at the same time as your booking.
This will reimburse you the cancellation costs until the day before the start of your stay in the following cases: serious illness, hospitalization, physical injury, death of the client, any accompanying person or a close relative before the beginning of the stay, and on proof.
You can find out about the formula offered by CHALETS MAGNIN by consulting the details of the insurance conditions of our partner EUROP ASSISTANCE on our website.
In case of a claim, it is your responsibility to notify the insurer first by phone and then confirm in writing (mail, fax, email) before the date of arrival and then present a medical or hospitalization certificate or proof within the period mentioned in the conditions of the insurance contract.
The existence of a right of withdrawal provided for in Article L 221-18 of the Consumer Code does not apply to contracts for the provision of accommodation, transport, catering and leisure services, which must be provided on a specific date or at a specific interval. Thus, the 14-day period provided for in Article L 221-18 of the Consumer Code does not apply to sales made via the CHALETS MAGNIN.com website.
If unforeseeable circumstances require it, or if force majeure makes it impossible to make the accommodation available, CHALETS MAGNIN reserves the right to cancel the contract before the stay and to offer you an equivalent replacement rental. A new contract will then be drawn up in writing.
If the alternative solution proposed by CHALETS MAGNIN is refused, you will be reimbursed for the sums already paid without any further compensation.
In the event that no replacement solution can be found, CHALETS MAGNIN will inform you by any means. You will then obtain an immediate refund without penalty of the sums already paid.
The same applies if the safety of the customer or the property or if the planned services could not be provided during the stay, after deduction of the services already provided.
If the rental does not comply with the contract and therefore prevents the completion of the stay, CHALETS MAGNIN will endeavour to provide you with an equivalent replacement rental.
If this proves impossible due to a lack of immediate availability or if you refuse the proposed alternative solution for valid and legitimate reasons, CHALETS MAGNIN will reimburse you for all or part of the stay, as the case may be, and only if it can be considered responsible.
CHALETS MAGNIN is not responsible for bringing the accommodation into compliance; This is the responsibility of its owner or manager who must ensure that the accommodation complies with the legislation in force.
CHALETS MAGNIN is not responsible for the non-performance or imperfect performance of the contract when this is attributable to an international event or a particular and unforeseeable national situation.
CHALETS MAGNIN cannot be held liable in the following cases :
The mandatory and optional services are provided to us by our Local Partner who is solely responsible for the management of these.
When the keys are handed over on arrival, the tenant is required to pay a security deposit, the amount of which may vary depending on the size and value of the property. Depending on the terms and conditions for handing over the keys (office, private individual, in France or abroad), the deposit is requested by undebited credit card imprint. In the event of refusal of payment, you may be refused entry to the rental. The key manager is entitled to refuse any excess person, adult or child regardless of age, as well as any animal not provided for on the reservation. The client must ensure, before departure, the removal of household waste, the maintenance of the kitchen facilities, the cleaning of dishes and household utensils, general storage, all of which are not included in the end-of-stay cleaning.
The tenant undertakes to occupy the premises by taking care of and respecting the rules of good neighbourliness. If the client does not respect the rules of good neighbourliness, the local agency reserves the right to make the client leave the premises without refund of the remaining days.
The agency that registered the reservation reserves the right to deduct from the deposit the end-of-stay cleaning fee in the event of accommodation returned not cleaned according to the criteria mentioned above. The tenant declares that he or she has civil liability insurance.
If the renter notices any defects, he must inform the partner in charge of reception immediately upon arrival. In
In the event of damage during the stay, the tenant must immediately inform the person in charge of reception.
The tenant will be considered responsible for the damage and damage observed, unless he can prove that this damage and damage is not his fault or the fault of the people accompanying him. The same applies in the event of the substitution of a third party in the rental by the tenant. The amount of the damage and damage observed may be deducted from the security deposit (without prejudice to any recourse if the security deposit is less than the amount of the repairs). If the amount of the deposit is insufficient in view of the damages, the customer undertakes to pay the difference upon presentation of the invoice.
If the tenant finds that the rental does not comply with what was provided for in the booking confirmation on arrival or if he notices any defects, he must immediately inform the partner in charge of the reception on site so that a solution can be quickly provided to you. If the tenant cannot remedy the situation within a reasonable period of time, the tenant should then notify the office that registered the reservation in writing. These same rules apply to defects observed during the stay.
Complaints and claims for compensation must be made no later than 15 days from the end date of the stay.
If these rules are not respected, the tenant loses any right to compensation.
Our offices are not open to the public, so any complaints must be made in writing.
Any failure to comply with a first complaint to the person in charge of reception on the day of your arrival cannot then be the subject of a complaint to our service.
CHALETS MAGNIN will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1379 of the Civil Code. The computerized records of CHALETS MAGNIN will be considered by the parties as proof of communications, orders, payments, and transactions that occurred between the parties
The parties will strive to amicably resolve any difficulties that may arise in the application of these general terms and conditions of sale.
The costs incurred in the context of an attempt at amicable resolution will be shared equally between the parties.
In the event of failure to resolve the dispute amicably, you have the option to submit the dispute to the Tourism and Travel Mediator by contacting them at the following coordinates: MTV Médiation Tourisme Voyage – BP 80 303 7582 Paris Cedex 17. In case of failure of mediation, the parties will refer to the territorially competent courts.
The present general terms and conditions of online sale are subject to French law. In accordance with the law, you will find below Articles R. 211-3 to R. 211-11 of the Tourism Code
Article R. 211-3 – Modified by Decree No. 2009-1650 of December 23, 2009 – art.1
Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and any sale of travel or stay services give rise to the delivery of appropriate documents that comply with the rules defined by this section.
In the case of the sale of air transport tickets or tickets for regular line transport not accompanied by services related to these transports, the seller delivers to the buyer one or more tickets for the entirety of the journey, issued by the carrier or under its responsibility. In the case of transport on demand, the name and address of the carrier, on behalf of which the tickets are issued, must be mentioned.
The separate billing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on it by the regulatory provisions of this section.
Article R. 211-3-1 – Created by Decree No. 2009-1650 of December 23, 2009 – art.1
The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and address of the seller as well as the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, address, and indication of the registration of the federation or union mentioned in the second paragraph of Article R. 211-2 of the Tourism Code are mentioned.
Article R. 211-4 – Created by Decree No. 2009-1650 of December 23, 2009 – art.1
Prior to the conclusion of the contract, the seller must communicate information on prices, dates, and other elements constituting the services provided on the occasion of the trip or stay such as :
Article R. 211-5 –Amended by Decree No. 2009-1650 of 23 December 2009 – art.
The prior information provided to the consumer is binding on the seller, unless in the latter the seller has expressly reserved the right to modify certain elements of it. In this case, the seller must clearly indicate to what extent this change can take place and on what elements.
In any event, any changes made to the prior information must be communicated to the consumer before the contract is concluded.
Article R. 211-6 – Amended by Decree No. 2009-1650 of 23 December 2009 – art. 1
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, Articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses :
The name, address and telephone number of the seller’s local representation or, failing that, the names, addresses and telephone numbers of local bodies likely to help the consumer in the event of difficulty or, failing that, the telephone number for establishing emergency contact with the seller;
For travel and stays of minors abroad, a telephone number and an address allowing direct contact to be established with the child or the person responsible for his or her stay on site ;
The name, address andArticle R. 211-7 –Amended by Decree No. 2009-1650 of 23 December 2009.– Art. 1
The buyer may assign his contract to an assignee who fulfils the same conditions as him to carry out the trip or stay, as long as this contract has not produced any effect.
Unless a more favourable stipulation is made to the seller, the seller is required to inform the seller of his decision by any means allowing an acknowledgement of receipt to be obtained no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This transfer is not subject, under any circumstances, to prior authorisation from the seller.
Article R. 211-8 –Amended by Decree No. 2009-1650 of 23 December 2009 – art. 1
When the contract expressly includes the possibility of revising the price, within the limits provided for in Article L. 211-12, it must mention the precise methods of calculating, both upwards and downwards, price variations, and in particular the amount of transport costs and related taxes, the currency or currencies that may have an impact on the price of the trip or stay, the share of the price at which
The variation and the exchange rate of the currency or currencies used as a reference when establishing the price in the contract applies.
Article R. 211-9 –Amended by Decree No. 2009-1650 of 23 December 2009 – art. 1
When, before the buyer’s departure, the seller is forced to make a modification to one of the essential elements of the contract, such as a significant increase in the price, and when the seller fails to comply with the obligation to provide information referred to in 13° of Article R. 211-4, the buyer may, without prejudice to the claims for compensation for any damage suffered, and after having been informed by the seller by any means allowing an acknowledgement of receipt to be obtained :
Article R. 211-10 – Modifié par Décret n° 2009-1650 du 23 décembre 2009– art. 1
In the case provided for in Article L. 211-14, when, before the buyer’s departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing an acknowledgement of receipt to be obtained; the buyer, without prejudice to any claims for compensation for any damage suffered, obtains from the seller the immediate reimbursement of the sums paid without penalty; In this case, the buyer receives compensation at least equal to the penalty he would have borne if the cancellation had occurred by him on that date.
The provisions of this article shall in no way prevent the conclusion of an amicable agreement for the acceptance, by the buyer, of a substitute trip or stay proposed by the seller.
Article R. 211-11
Where, after the departure of the buyer, the seller finds it impossible to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price paid by the buyer, the seller must immediately take the following steps without prejudice to any claims for compensation for any damage suffered :
The provisions of this article shall apply in the event of non-compliance with the obligation provided for in 13° of Article R. 211-4 of the Tourism Code.
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